Shipping Policies

 

Shipping Policy

Thank you for shopping with SurfPrep!

We are committed to processing and shipping your orders quickly and accurately. Please review the details below to understand how we handle shipping:

📦 Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (sales, holidays, product launches), processing times may be slightly delayed.

  • You will receive a confirmation email with tracking info once your order has shipped.

🚚 Shipping Methods & Rates

  • We offer a range of shipping options at checkout based on your delivery address and order size.

  • Shipping rates are calculated at checkout based on the carrier and selected service.

  • We currently ship via UPS, USPS, and FedEx, depending on order size and destination.

Note: SurfPrep is not responsible for delays caused by carriers once your order has left our facility.

🌎 Shipping Locations

  • We ship to all 50 U.S. states and Canada.

  • International shipping may be available in the future.

Canadian Customers: You are responsible for any duties, taxes, or customs fees required by your country.

🔄 Changes or Address Errors

Please double-check your shipping address at checkout.
If you need to make a change after placing your order, contact us immediately at info@surfprepsanding.com or (951) 245-4200. We cannot make changes once your order has shipped.

❗ Lost or Damaged Packages

Once your order has been fulfilled and a tracking number has been provided, SurfPrep is no longer responsible for lost, stolen, or damaged packages.

If your package is marked as "delivered" by the carrier but you did not receive it, please first check with neighbors, your local post office, or the delivery service. Unfortunately, SurfPrep is unable to refund or replace orders that have been lost or stolen after delivery.

We recommend contacting the shipping carrier directly to file a claim.

If your order arrives damaged, please contact us within 3 days of delivery with clear photos of the item(s) and packaging. We’ll do our best to assist you in resolving the issue. info@surfprepsanding.com

Questions?

Reach out to us!
📧 info@surfprepsanding.com
📞 (951) 245-4200

Purple Heart Project

SurfPrep & The Purple Heart Project

Supporting Those Who Have Sacrificed for Our Freedom

At SurfPrep, we believe that craftsmanship has the power to change lives.

In 2025, members of the SurfPrep team met The Purple Heart Project at the Texas Woodworking Festival. What began as a conversation about woodworking quickly became something much more meaningful.

As they learned how traditional hand tool woodworking is helping combat-wounded Veterans find healing, purpose, and lifelong community, they knew they wanted to help however they could.

The impact of The Purple Heart Project was so inspiring that SurfPrep invited one of the program's combat-wounded Veteran graduates to speak at the company's annual Christmas celebration.

Hearing firsthand how the program had changed a Veteran's life reinforced what the team already knew—this mission is worth supporting.

Today, SurfPrep is proud to use its platform to help raise awareness and financial support for The Purple Heart Project so more combat-wounded Veterans can experience the same life-changing opportunity.

About The Purple Heart Project

The Purple Heart Project introduces physically and mentally combat-wounded Veterans who continue to struggle with the invisible and visible wounds of war to the peace, purpose, and healing found through traditional hand tool woodworking.

Selected Veterans receive a full scholarship to attend Rob Cosman's week-long Training the Hand workshop.

Every Veteran is provided with travel, lodging, meals, tuition, professional-quality hand tools, and a custom-built workbench delivered to their home after completing the program.

More importantly, they become part of a lifelong community of fellow Veterans who understand their experiences and continue to support one another long after the workshop ends.

The Purple Heart Project's vision is simple:
A community where combat-wounded Veterans discover healing through woodworking, build lifelong friendships, and know they are never alone and never forgotten.

Your Gift Makes a Difference

Every donation helps provide combat-wounded Veterans with access to this life-changing program.

Your generosity helps fund:

  • Travel, lodging, and meals
  • Workshop tuition
  • Professional-quality hand tools
  • A custom-built woodworking bench delivered to each Veteran's home
  • Ongoing alumni support and community programs

Together, we can help more Veterans rediscover purpose, build lasting friendships, and continue healing—one project at a time.

Thank you for joining SurfPrep in supporting The Purple Heart Project.

The Purple Heart Project is a registered 501(c)(3) nonprofit organization recognized by the Internal Revenue Service under IRC Section 170(b)(1)(A)(vi).

EIN: 88-2217122

Your donation may be tax-deductible as allowed by law. Please consult your tax advisor regarding your specific tax situation.